We are open everyday from 8:30am till 10:30pm 8:30am till 10:30pm 8:30am till 10:30pm

Terms and conditions

Genral terms

  • Orders would be delivered between our working hours only i.e. 11am-7pm
  • Products shown here are indicative. We do our best to give better result than shown. It may be possible that actual arrangement varies due to availability of material and other reasons beyond our control
  • We deliver cakes only in Jalandhar City, Jalandhar Cantt and address found outside Jalandhar the order shall be considered executed/terminated at the moment, no refunds provided.
  • Same day delivery only possible if order confirmed before 2pm
  • In case of urgent deliveries please call: 91-85568-22222
  • All personal information would be kept secret and would not be disclosed to any third party.
  • If the address or any of the contact/delivery details are found incorrect the order will be executed, and no refund shall be provided.
  • Cake will be delivered on the date mentioned, but delivery time is just for reference. Actual delivery time may vary.
  • Delivery will be considered executed (delivered) if receiver refuses to receive order, address found locked, address was found wrong or untraceable, or order received by servants, neighbors.
  • Cake may differ slightly from as they appear. We make sure to satisfy you in best possible way. Color combination may differ.
  • Incase of any natural or political reason for instance bandh, flood etc. delivery will be made to the next possible date.
  • No complaints will be entertained after 2hours of delivery, we make and deliver fresh cakes hence they don’t have long shelf life.
  • We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
  • We may occasionally send you information on products, services, special deals, and promotions.
  • There is no return policy, order once placed and received by the customer, guardian, security guard, reception cannot be returned back at what so ever may be the condition.
  • All claims are subject to the jurisdiction of local Court in Jalandhar only.
  • Any Order placed for out of Jalandhar City Limits, will be Cancelled and amount will be refunded after deduction of government taxes.
  • The user should carefully read the description of the product, pricing, delivery charges, shipping declaration and destination information before placing the order.
  • The user agrees to give the correct information which is true and authentic. We reserve the right to confirm the information provided by the user.
  • We will not be held liable for any credit card fraud that occurs on its website. Users have to use only their card when they make their payments. The liability of using a fraudulent credit card lies on the user and the responsibility to establish otherwise shall exclusively be the users’.

Delivery

We will consider the order executed in the below cases:

1.Wrong shipping/delivery address.
2 Recipient not available.
3. Premises locked.
4. Wrong landlines / Mobile number or Extension number which may render us unable to reach the recipient for the delivery.
5. Recipient refusing to accept the delivery.
6. Delivered the product at the Gate/ Reception/ Neighbor.

Rules for Duplicate Orders

If we finds that the same order has been made twice we will try to contact the customer and get that clarified. If the customer is not contactable we will take the decision on our behalf and that will be final.

Dealing with Fraudulent Customers

If we find out any fraudulent behavior from any client in terms of wrong address, unethical message, odd delivery timings or any other reason, we hold the power to reject that order or ban that customer without being answerable to any one.

Payment and Complaints

If you have any questions/comments about our Terms & Conditions, please email us at info@lovelybakestudio.com